Subscriptions

When you purchase a subscription product along with other items in your order, our system automatically initiates your subscription upon payment. This means that only the subscription products will be included in your subscription, while any one-time purchases will be processed separately.

If you've chosen a prepaid subscription, Shopify will generate a fulfillment schedule for your initial order. You can view these scheduled fulfillments in your Shopify Admin by navigating to Orders and filtering by Fulfillment status with the value Scheduled.

Upon starting a new subscription, you'll receive an email confirmation notifying you about your new subscription. This email will contain a special link that grants you access to your customer portal.

In your customer portal, you have the option to pause your subscription. Simply navigate to the payment method section, where you'll find an orange button labeled "Pause my subscription." Click this button to temporarily suspend your subscription.

We're here to make managing your subscription easy and convenient. If you have any questions or need assistance, feel free to reach out to us anytime.